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Contact us

For any installation or usage problem, fill in the form below and we'll reply by email. If you prefer WhatsApp, leave your number in the form and we'll contact you from our business WhatsApp account, which is usually faster.

Email
support@farpocket.com

Please include: the email you paid with, the destination and plan, your phone model, and a screenshot or error message.

We'll reply to this address.
Found in your eSIM email or on the success page, like FP-1A2B3C4D. It helps us check faster.
Leave your number and we'll contact you from our business WhatsApp account, which is usually faster. Include the country code, e.g. +852 9123 4567. If you leave it blank we'll reply by email only.
Tell us the destination, plan, phone model, and what you see or any error message. Please never include card numbers or passwords.

By submitting you agree that we use your email and message to reply to your enquiry. If you leave a phone number, you agree that we may contact you on WhatsApp about this enquiry. See our Privacy policy.